What happens when messages can be conveyed easily from one party to another? Messages proliferate. What happens when messages proliferate? Everyone becomes saturated in “information” of widely varying quality. What happens when the good stuff and the bad is all stirred together in the same dumptruck-load of malodorous “communication”? The good stuff gets neglected with the bad. What happens when negligence becomes epidemic? People start feeling isolated and depressed, or even getting chippy and rude. What happens when depression and rudeness suddenly spike? People grow plangent—they want more attention, and they want everyone to apologize to them. What happens to a society of hurt, whining children and sullen, smarting victims? It fragments. You have the children who continue to whine and form groups of whiners; you have withdrawn clams who tune everything out, including the desperate sufferers who are in anguishing need; and you have the whackos who decide to blow themselves and everyone around them to hell since they can’t find an audience.
Welcome to our world.
In a professional context, you also see the multiplication of petty tasks to virtual infinity. Since it’s now so easy to demand that minions and underlings do thus and so, demands grow more numerous. The manufacture of demands, indeed, becomes itself an arduous chore: the tinpot dictators snuggled behind their keyboards actually manage to overwork themselves. They need more supporting staff, so more funds must be allocated to more hiring. At the other end, the minions grow more stressed-out because the day’s hours have not been multiplied to keep up with the rising volume of minute tasks to perform. They cut corners on the work they were intended to do in order to complete absurd surveys, questionnaires, and tutorials. The threat of harsh consequences if they do not accede to every latest demand wears upon their health, as well; for the demands are entirely impersonal and often, therefore, imperious. When you can order someone about remotely, never seeing the person’s face or hearing the person’s voice, you tend to order a little more often and a little more peremptorily. One thinks of the subjects of the Milgram Experiment, turning up the “pain” button on their tortured victims (who, unknown to them, were just acting), because they nestled behind the anonymity of a command chain and a two-way mirror.
Give a man a hammer, it is said, and everything looks like a nail. Give people the capacity to send messages simply and quickly… and you have a society of people who do nothing but “message”, to the extent that they haven’t enough time to live something worthy of report. As a society, the model is pretty crappy, really. I could almost wish for an EMP to wipe it all away; but then, most of us would die in the process.
Then again, are we alive right now?